Including the ones most companies would rather you found out later. If yours isn't here, call and ask — you'll get a straight answer on the phone too.
No. Total PC Protection is the software and the monitoring. It is not a support contract.
If you need hands-on help — someone to log in and troubleshoot, fix something an update broke, or work on an unrelated problem — that's billed separately at $125 per hour, in 15-minute increments.
The good news: every computer enrolled in Total PC Protection gets 10% off our normal service rates, whatever the job. And you can open a ticket any time through the software already on your machine — reaching us costs nothing.
We'd rather tell you this up front than surprise you later.
The software licenses, the configuration, and the watching. ThreatDown EDR and patch management running continuously on your computer, alerts coming to us when something goes wrong, and the Monday reports. The labor to fix what gets found is separate.
Two every Monday, both covering the week just gone: one on what happened on your computer, and one on what your antivirus and software updating did.
One a month summarizing your backups, if you've added Data Backup. Nothing else lands in your inbox unless there's something we need to tell you about.
The software is — there is no team of analysts watching a screen on your behalf. The software we have installed detects and responds to problems automatically, and the alerts come to us should we need to take further action.
The alert comes to us, not to you. We look at what came in and decide what's worth telling you about, so you're not pestered every time something twitches. When it matters, we get in touch and tell you what we're seeing — a drive reporting failure, disk space running out, the firewall switched off, crashes piling up.
Then it's your call. If fixing it means someone logging in and working on your computer, that's hands-on work — billed at our normal rate, less the 10% discount your enrolled computer earns. Knowing is what's included; the fixing is separate. More on what we monitor.
We set Keeper up, create your vault and get you signed in. Training isn't included. Keeper publishes its own tutorial series, Keeper 101 — short videos that cover the whole thing, and watching a few before setup puts you well ahead. More on the Password Management page.
Total PC Protection is $140 a year, per computer. Data Backup adds $200 a year per computer. Password Management is $99 a year per person, and $79 for each additional family member. There is a $99 one-time setup fee per computer.
No — every price on this site is before tax. Wisconsin sales tax is added to every order, no matter where you live, because the service is provided from our shop in Oak Creek. It appears as its own line on your invoice, so you can see exactly what it came to.
Order Data Backup at the same time as Total PC Protection and the $99 setup fee on that computer is waived. It brings the real first-year cost of Data Backup down to $101 instead of $200.
It has to be at the time of ordering. The waiver is against the setup session itself, so adding Data Backup a few months later doesn't bring the $99 back — the setup has already happened and been paid for.
Because a technician does the work, and that work takes an hour of somebody's day. This isn't a download link and a set of instructions.
We call you at a time you picked, connect to your computer while you watch, and do all of it ourselves — strip out competing antivirus, clear off expired and unwanted programs, reboot, install and configure your protection, bring Windows and your software current, and set up your reports. You don't touch anything. The only homework is learning Keeper, if you've added it, and Keeper's own videos cover that.
Yes, either one, at any time — just call or send a message and we'll get it running. The only thing you can't get later is the setup fee waiver, which is why it's worth deciding about Data Backup before your setup appointment rather than after.
No. There is one core product and two things you can add to it. Nobody gets a lesser version of the protection because they spent less.
No — billing is annual. One invoice a year, per computer, no introductory rate that doubles in year two.
It renews automatically on your renewal date, using the payment method on file. Thirty days before that we email you a reminder with the invoice. If you don't want to renew, tell us at least a week before the renewal date and nothing is charged.
We'll let you know, and you have 14 days to update your payment method — you can do it yourself in your customer portal. Your protection keeps running in the meantime. If the payment still hasn't gone through after 14 days, the service ends: our software is removed, and your backups and password vault are permanently deleted.
Tell us at least seven days before your renewal date and that's the end of it — nothing is charged for the coming year. Past that point the renewal has already gone through, and it's a paid year.
Cancelling partway through a year isn't refunded. We buy your licensing a year at a time and pay for it up front — that's how the price stays where it is — so a cancellation in month four doesn't release anything on our end. Everything here is prepaid rather than billed after the fact. We'd rather you knew that before you signed up than after.
Nothing changes until the year you've paid for runs out. Your backups and your Keeper vault are kept until then — even if you've asked us to take the software off early, for example because you're switching to a different antivirus.
When that year ends, your backups and your vault are permanently deleted, and they can't be recovered. Before then, copy any files you want to keep and export your passwords from Keeper. (What the antivirus recorded about your computer is deleted as soon as the antivirus is removed.) The full details are in our Terms of Service.
It's prorated — you pay for the months left, not a full year. From then on everything renews together on the same date, so you're not tracking a separate anniversary for every machine.
Yes. The service and the software licenses transfer to the new machine. You are not buying the year again, there's no second setup fee, and your renewal date doesn't move — the labor is for installing on the new computer, and that's all it changes.
The transfer itself is billable time. It isn't a switch we flip at our end — it's hands-on work on both machines, and it runs about half an hour. That's charged at the usual $125 per hour in 15-minute increments, less the 10% discount because the computer is enrolled.
You have to tell us. We can't see a new computer arrive. All we see is the old one going quiet, and that looks the same as a laptop that went on vacation — see the next question.
Let us know — that one is on you. We do see when a computer stops checking in. What we can't see is why. A machine that's been quiet for three weeks might have been retired, or it might be the laptop you only take traveling, or you might be away. From our side those are identical.
So we don't treat silence as a cancellation. Nothing gets switched off and nothing gets left un-renewed just because a computer went quiet. A retired machine keeps renewing until you tell us it's gone.
You'll always get the 30-day reminder before a renewal, and that's your chance to cancel it. But if you retire a computer in month three, tell us then rather than waiting. It won't refund the year you're in — nothing does — but it makes sure you aren't billed for another one.
They're add-ons to Total PC Protection rather than standalone products. Backing up a computer that isn't protected in the first place solves the second problem and ignores the first.
No. Every computer is $140. The first one, the fifth one, the one in the spare room. There's no volume discount to ask about, which means there's nothing to negotiate and nothing you'll find out later that you should have asked for.
The add-ons are priced differently on purpose. Data Backup is per computer, because it's backing up a computer. Password Management is per person, because a vault follows a person across every device they own — $99 for the first, $79 for each additional family member.
One remote session, about 30 minutes, at a time you pick. We connect, clear the decks — removing competing antivirus and expired programs — reboot, install and configure your protection, bring Windows and your software current, and set up your reports. You don't need to be technical. You just need to be at the computer.
No. Everything is done remotely, which is why where you live doesn't matter.
No. We're based in Oak Creek, Wisconsin and have served the Milwaukee area since 2005, and we have clients across the country. The service is remote, so anywhere in the US works.
Not with Total PC Protection. This service is built around Windows computers, and a Mac doesn't fit the profile it was designed for. We'd rather tell you that plainly than sell you a package that isn't shaped for your machine.
That is not us saying a Mac doesn't need protecting. Macs are not immune to viruses, spyware or other malware. macOS is built with strong security features, and infections are less common on it than on older Windows systems — but people write malicious software aimed specifically at Macs, and they do it regularly. Security is every bit as much of a concern on a Mac.
So if you have a Mac, get in touch anyway. There are things we can do to protect it — they just aren't this package. Send us a message or call 414-431-8772 and someone will talk it through with you.
Total PC Protection is for computers. We can put ThreatDown protection on an iPhone, iPad or Android device, but not the software updating side of it, and it's priced separately — ask us at setup or give us a call.
Password Management is different: a Keeper seat installs on your phone and tablet as well as your computer, at no extra cost.
Every hour, in the background. The most work you can lose is the last hour of it.
It catches up. The missed run happens at the next opportunity, once the computer is on again.
We keep your backups for three years — counted from the day we set you up, since a backup can only reach back as far as the day it started. If your work means records have to be kept longer, tell us at setup and we'll arrange it at no extra charge.
It depends what you're getting back.
Files and folders: minutes. Once a restore starts, individual files come back almost immediately. In a recent real case we put 40 GB back onto a new computer in about fifteen minutes. Yours will depend on how much data there is and how fast your internet connection is.
A full machine rebuild: about two business days, in our shop in Oak Creek. A full image restore can't be done over a remote connection. If you're not local, there are two ways to go — we restore your files remotely onto a new computer, which is fast but means your programs need reinstalling, or you ship the machine to us, we do the whole thing, and we ship it back.
In a data center in the United States.
Yes — AES-256. Your data is encrypted on your computer, before it goes anywhere. It travels over an encrypted connection, sits encrypted in the data center, and is only unscrambled when you ask for something back.
Data Backup covers what's on your computer's internal drive. If your external drive holds a copy of what's already on the computer, nothing is missing — we back up the original. If it holds things that aren't on the computer, those aren't included, but we can back up an external drive as well for an additional fee. Tell us at setup. More on the Data Backup page.
There's a fair-use ceiling of 1 TB per computer, and it's measured after compression — so it holds a good deal more than a terabyte of actual files. Almost nobody comes near it.
If your internal drive is larger than 1 TB, mention it when we talk. The size of the drive isn't really the test — what matters is how much is on it. We'd rather look at it with you before setup than have it come up later.
Whichever suits the situation — it's your call. Full image backup is standard, not an upgrade, so the whole machine is there if you want it: operating system, programs, settings and files.
If the hard drive dies and the rest of the computer is fine, restoring the whole image is usually the right move. You get the machine back exactly as it was at the last backup.
If the computer itself is gone — a dead motherboard or processor, a theft, a fire — you're getting a new one either way. In that case it's usually faster to put your data onto the new computer and reinstall your programs than to do a full image restore. The image restore is still available if you'd rather have it. We'll tell you which one we'd choose, and then you choose.
No — sync is a mirror. Delete a file and it deletes in the cloud; encrypt your files with ransomware and the encrypted versions sync up faithfully. And neither one can rebuild your computer. Keep using them. They're just not this.
No — we set up one vault per person, and the reason is worth a minute.
A shared vault is one pile of passwords visible to everyone using it — including the ones that were never meant to be joint. The private email, the medical portal, the account from before you met. Change the master password and you've changed it for everybody. And if someone moves out or things change, there's no clean way to take your own accounts back out.
Separate vaults cost more — $79 a year for each additional person after the first — and they're what we set up. Shared where you want things shared, private where you don't.
All of them. One vault per person, but that vault goes on every device you own and want it on — desktop, laptop, phone, tablet. There's no device limit and no per-device charge. It's one vault per person, not one device per person.
Getting it onto the rest of them is easy. We install it on the computer you're enrolling. For everything else there's a QR code to scan, or you can get Keeper from that device's own app store and sign in with your credentials. Same vault, same passwords, everywhere.
Keeper's version is called BreachWatch, and it watches your passwords rather than your email address. It runs continuously against a database of billions of credentials stolen in breaches and checks every password in your vault against it.
If one of yours turns up, you're told straight away and the record is flagged so you can change it. Keeper does the comparison without ever exposing your passwords. Because it works on what's in your vault, it protects the accounts you actually keep there — which is a good reason to put them all in.
Call and ask — no phone tree, no queue. You'll get the same kind of answer you just read.
Tell us how many computers you have and we'll get you scheduled. No pressure, no salespeople, no call center.