The agreement you sign before we set anything up. Written to be read, not skimmed past.
The short version. You pay for a year at a time, in advance. It renews automatically using the payment method you keep on file with us. We email you an invoice 30 days before each renewal charge, and you can cancel by telling us at least 7 days before the charge. There are no refunds. This is protection and monitoring, not a support contract: any hands-on work, including fixing a problem an update causes, is billed by the hour. Sections 15 and 16 limit our liability and require disputes to go to individual arbitration instead of court. Please read them. The full terms below are what apply.
These terms are an agreement between you and Karaco, LLC dba Alpha Geeks (“Alpha Geeks”, “the Company”, “we”, “us”), 330 W. Drexel Ave., Suite 2, Oak Creek, WI 53154. Total PC Protection is a service of Alpha Geeks. Charges appear on your statement as Alpha Geeks.
You accept these terms by checking the agreement box and signing our electronic agreement form. You must be at least 18 and authorized to use the payment method you store with us, and to agree on behalf of everyone whose computers you enroll. These terms apply whether you enroll computers for personal use or for a business.
Total PC Protection, for each enrolled computer, includes:
Two optional add-ons can be ordered with it or later:
The service is for computers. Phones and tablets are not covered by Total PC Protection.
Setup is done remotely, in one session, at a time we agree with you. Nothing is installed until you have signed this agreement and stored a payment method with us. A one-time setup fee applies to each computer. It is waived only when Data Backup is ordered at the same time as Total PC Protection, and it is not refunded or waived if Data Backup is added later.
During setup we may remove other antivirus programs and software that is expired or known to be malicious, because they conflict with the protection we install. We restart your computer as part of the process.
Current prices are published on totalpcprotection.com, and your exact total is confirmed with you before setup. All services are billed annually, per computer (Password Management is per person), and paid in advance. There is no volume discount.
5.1 Automatic Renewal. Your subscription (including Total PC Protection and any Data Backup or Password Management add-ons you have elected) will automatically renew for an additional one-year term at the end of each annual term unless you or the Company cancel it before the renewal date. BY STARTING YOUR SUBSCRIPTION, YOU AUTHORIZE THE COMPANY TO CHARGE YOUR SPECIFIED PAYMENT METHOD ON A RECURRING ANNUAL BASIS FOR THE THEN-CURRENT SUBSCRIPTION FEES PLUS APPLICABLE TAXES.
5.2 Renewal Notice. For every annual renewal, we email you an invoice for the coming year 30 days before the renewal charge, which is 23 days before your cancellation deadline in section 5.3. Consistent with Wis. Stat. § 134.49, this notice is sent at least 15 and not more than 60 days before that deadline, and it states the upcoming renewal, the renewal period, the amount to be charged including any price change, how to decline the renewal, and the deadline for doing so. The charge is made to your stored payment method on the invoice's due date.
5.3 Cancellation. You may cancel your subscription at any time. To avoid being charged for the next annual term, you must tell us at least seven (7) calendar days before your renewal date, by phone at 414-431-8772 or through the contact form on our website. We will confirm your cancellation by email. If you cancel, your service continues until the end of your current paid term, and you will not receive a refund, prorated or otherwise, for the remainder of that term. We buy the software licenses for the year in advance, so cancelling mid-year does not release anything on our side.
5.4 Price Changes. The Company may change subscription prices. Any change will be shown on the renewal invoice described in section 5.2, which gives you at least 30 days' notice. If you do not accept the new price, cancel by the deadline in section 5.3; otherwise the new price applies to your renewal.
5.5 When service ends. Our software stays on your computers until the end of your paid term. Removing it does not require us to connect to your computer; it only needs to be turned on and connected to the internet. If you ask, we can remove the software sooner (for example, if you are switching to a different antivirus, ThreatDown has to be removed first). Removing software early does not end or refund the term you paid for.
5.6 What happens to your data.
Deleted data cannot be recovered. Before your paid term ends, copy any files you want to keep and export your passwords from Keeper.
You will store a payment method with us through our secure customer portal, or give it to us to enter directly into that portal. Card details are held by our payment processor, not by Alpha Geeks. By signing this agreement you authorize Alpha Geeks to charge that payment method for the amounts on your invoices, including:
You agree to keep your payment method up to date. You can do this at any time in the customer portal.
If a payment fails, we will contact you, and you have a 14-day grace period to update your payment method. Your service keeps running during the grace period. If payment has not been received when the grace period ends, your service ends: all of our software is removed from your computers, and all stored data is permanently deleted.
This authorization stays in effect until you cancel under section 5 and every amount owed is paid.
Total PC Protection protects and monitors your computers. It does not include technical support. Any hands-on work we do for you is billed separately, including:
How it is billed. Hourly work is charged at our standard support rate, less the discount for enrolled computers. Both are published in our FAQ. Whenever you ask us to connect to your computer, and give us permission to, we start a timer, and the time is rounded up to the next 15-minute increment. The charge is made to your stored payment method, and you receive a receipt.
The software we install runs automatically and reports to us. That is how monitoring, updates and backups work. We connect to your computer to work on it only when you ask us to and give us permission, except for the automatic operation of the installed software.
We may update these terms. The current version, with its date, is always on this page. Changes apply to existing customers from their next renewal. We will tell you about them in the renewal invoice email, and you can cancel under section 5.3 if you do not accept them.
14.1 Dependencies on Third-Party Code. The services provided by the Company involve deploying patches, updates, and utilities created by third-party operating system and software manufacturers (e.g., Microsoft and independent security vendors). You acknowledge that Karaco, LLC dba Alpha Geeks does not author, own, or control these third-party products.
14.2 Disclaimer of Third-Party Action. The Company shall not be held liable or responsible for any software bugs, operating system instabilities, data corruption, hardware incompatibilities, or security vulnerabilities caused directly by third-party patches or software updates. We apply patches using reasonable commercial standards, but we do not guarantee that third-party code will operate without error or seamlessly integrate with your existing environment. If an update causes a problem and you ask us to fix it, that work is billed under section 7.
14.3 End-User License Agreements (EULAs). Your deployment of certain software or add-ons (including backup clients and password managers) may require you to accept third-party EULAs. Your breach of a third-party license agreement constitutes a material breach of these Terms, and the Company disclaims all liability arising out of your relationship with those third-party vendors.
15.1 Disclaimer of Warranties. TO THE MAXIMUM EXTENT PERMITTED BY APPLICABLE LAW, THE SUBSCRIPTION SERVICES, SOFTWARE PATCHING, AND ADD-ON SERVICES (INCLUDING DATA BACKUP AND PASSWORD MANAGEMENT) PROVIDED BY KARACO, LLC DBA ALPHA GEEKS (“THE COMPANY”) ARE PROVIDED ON AN “AS IS” AND “AS AVAILABLE” BASIS WITHOUT WARRANTIES OF ANY KIND, EITHER EXPRESS OR IMPLIED. THE COMPANY EXPRESSLY DISCLAIMS ALL WARRANTIES, INCLUDING, BUT NOT LIMITED TO, IMPLIED WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, TITLE, AND NON-INFRINGEMENT. WE PROVIDE THE SERVICE WITH REASONABLE COMMERCIAL CARE, BUT WE DO NOT GUARANTEE ANY PARTICULAR RESULT. NO SOFTWARE OR SERVICE CAN GUARANTEE THAT A COMPUTER, NETWORK, OR SYSTEM WILL NEVER BE INFECTED, COMPROMISED, DAMAGED, OR EXPERIENCE DATA LOSS. IF YOU HAVE DATA BACKUP, YOU WILL RECEIVE BACKUP REPORTS BY EMAIL SHOWING SUCCESSFUL AND FAILED BACKUPS. YOU AGREE TO REVIEW THOSE REPORTS AND TO TELL US PROMPTLY IF A REPORT SHOWS A FAILED BACKUP OR IF YOU STOP RECEIVING REPORTS.
15.2 Limitation of Liability. TO THE MAXIMUM EXTENT PERMITTED BY WISCONSIN LAW, IN NO EVENT SHALL THE COMPANY, ITS AFFILIATES, OFFICERS, DIRECTORS, EMPLOYEES, OR AGENTS BE LIABLE FOR ANY INDIRECT, INCIDENTAL, SPECIAL, PUNITIVE, OR CONSEQUENTIAL DAMAGES WHATSOEVER. THIS INCLUDES, BUT IS NOT LIMITED TO, LOSS OF PROFITS, LOSS OF REVENUE, LOSS OF DATA, LOSS OF GOODWILL, BUSINESS INTERRUPTION, OR SYSTEM FAILURE, ARISING OUT OF OR IN CONNECTION WITH THESE TERMS, THE SERVICES, OR THE SOFTWARE, EVEN IF THE COMPANY HAS BEEN ADVISED OF THE POSSIBILITY OF SUCH DAMAGES.
15.3 Cap on Liability. THE TOTAL AGGREGATE LIABILITY OF THE COMPANY TO YOU FOR ALL CLAIMS, DAMAGES, OR LOSSES ARISING OUT OF OR RELATING TO THESE TERMS, THE SOFTWARE, OR THE SERVICES, WHETHER IN CONTRACT, TORT (INCLUDING NEGLIGENCE), STRICT LIABILITY, OR OTHERWISE, SHALL BE STRICTLY LIMITED TO THE TOTAL AMOUNT OF FEES ACTUALLY PAID BY YOU TO THE COMPANY FOR THE SPECIFIC SERVICE OR SUBSCRIPTION GIVING RISE TO THE LIABILITY IN THE TWELVE (12) MONTHS IMMEDIATELY PRECEDING THE EVENT GIVING RISE TO THE LIABILITY.
15.4 Indemnification. You agree to indemnify, defend, and hold harmless the Company and its officers, directors, employees, and agents from and against any and all third-party claims, liabilities, damages, losses, costs, expenses, or fees (including reasonable attorneys' fees) arising from your misuse of the services, your violation of these Terms, or your infringement of any intellectual property or other right of any person or entity.
15.5 Wisconsin Law and Consumer Protection. Certain state laws, including the Wisconsin Consumer Act where applicable, do not allow limitations on implied warranties or the exclusion or limitation of certain damages. If these laws apply to you, some or all of the above disclaimers, exclusions, or limitations may not apply, and you may have additional rights. The provisions of this Section 15 shall apply only to the maximum extent permitted by the laws of the State of Wisconsin.
16.1 Governing Law and Venue. These Terms and your relationship with the Company shall be governed by and construed in accordance with the laws of the State of Wisconsin, without regard to its conflict of law principles. Subject to the arbitration provisions below, any legal action or proceeding arising under these Terms that is not subject to arbitration shall be brought exclusively in the state or federal courts located in Milwaukee County, Wisconsin, and you hereby consent to the personal jurisdiction and venue therein.
16.2 Pre-Dispute Informal Resolution. Before initiating any formal arbitration or legal proceeding, you and the Company agree to attempt to resolve any Dispute (as defined in section 16.3) informally. To initiate this process, the complaining party must send a written notice (“Dispute Notice”) to the other party. A Dispute Notice to the Company must be sent by mail to Karaco, LLC dba Alpha Geeks, Attn: Dispute Notice, 330 W. Drexel Ave., Suite 2, Oak Creek, WI 53154. The Dispute Notice must describe the nature and basis of the claim or dispute and set forth the specific relief sought. Following receipt of the Dispute Notice, you and the Company agree to negotiate in good faith to resolve the Dispute for a period of thirty (30) calendar days. If the Dispute is not resolved within this thirty (30) day period, either party may then proceed to initiate binding arbitration in accordance with Section 16.3. Compliance with this Section 16.2 is a condition precedent to initiating arbitration, and the arbitrator shall dismiss any arbitration filed prior to the full expiration of this informal negotiation period.
16.3 Mandatory Binding Arbitration. You and the Company agree that any dispute, claim, or controversy arising out of or relating to these Terms, the breach, termination, enforcement, interpretation, or validity thereof, or the use of the services or software (collectively, “Disputes”) will be resolved exclusively by binding arbitration, rather than in court. The arbitration will be administered by the American Arbitration Association (“AAA”) in accordance with its Commercial Arbitration Rules (or Consumer Arbitration Rules, if applicable), and judgment on the award rendered by the arbitrator(s) may be entered in any court having jurisdiction thereof. The place of arbitration shall be Milwaukee County, Wisconsin.
16.4 Class Action Waiver. YOU AND THE COMPANY AGREE THAT EACH MAY BRING CLAIMS AGAINST THE OTHER ONLY IN YOUR OR ITS INDIVIDUAL CAPACITY, AND NOT AS A PLAINTIFF OR CLASS MEMBER IN ANY PURPORTED CLASS OR REPRESENTATIVE PROCEEDING. Further, unless both you and the Company agree otherwise, the arbitrator may not consolidate more than one person's claims, and may not otherwise preside over any form of a representative or class proceeding.
16.5 Small Claims Court Exception. Notwithstanding the mandatory arbitration clause above, either party may bring an individual action in small claims court in Milwaukee County, Wisconsin, provided the claim qualifies and remains in such court on an individual, non-representative basis.
You agree that checking the agreement box and signing our electronic agreement form has the same effect as signing on paper, and that we may send you invoices, renewal notices and other communications by email.
Alpha Geeks, 330 W. Drexel Ave., Suite 2, Oak Creek, WI 53154 · 414-431-8772 · contact form.
Ask before you sign. No pressure, no salespeople, no call center.